Shipping Policy

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days of receipt.If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order are included in the price you are purchasing at.Shipping is only available across United Arab Emirates.


Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Damages

Premium & Fine Foodstuff LLC is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the United Arab Emirates.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Premium & Fine Foodstuff LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Incorrect Shipping Addresses and Refused Delivery

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible by email to support@premiumfinefood.com. We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Premium & Fine Foodstuff LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.